BCHGame Privacy Policy – How We Protect Your Personal Data

BCHGame is committed to handling the personal information of its users with care, transparency, and respect. This Privacy Policy has been written in plain English so that Pakistani players — and all BCHGame users — can understand exactly what happens to their data without needing a legal background.

This policy applies to all personal data collected through the BCHGame website, any BCHGame mobile application, and any communication channels used to interact with BCHGame (including email and customer support). It applies regardless of the device or location from which you access BCHGame.

This Privacy Policy should be read alongside BCHGame's Terms and Conditions and Responsible Gaming Policy, which together form the complete agreement governing your relationship with BCHGame. Where these documents overlap, the most specific provision applies to the relevant subject matter.

BCHGame collects personal data in several ways: directly from you during registration and account management, automatically through your use of the platform, and from third-party sources where necessary for compliance or payment processing. Here is a breakdown of what we collect and why:

BCHGame does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required for responsible gaming assessments and only with your explicit consent.

BCHGame uses the personal data we hold about you for the following specific purposes only. We do not use your data for any purpose that has not been disclosed in this policy:

• Account creation and management: Processing your BCHGame registration, maintaining your account, and verifying your identity and age as required.
• Processing transactions: Facilitating deposits and withdrawals through your chosen payment method, including working with payment service providers to confirm and complete transactions.
• Providing gaming services: Operating the BCHGame platform, delivering games, processing bets, settling results, and managing your gaming activity within your account.
• Compliance with legal obligations: Meeting anti-money laundering requirements, age verification obligations, and any other regulatory requirements applicable to BCHGame's operation.
• Fraud prevention and security: Monitoring account activity for suspicious patterns, detecting and preventing unauthorised access, and protecting BCHGame's platform integrity.
• Responsible gaming monitoring: Analysing your gaming patterns to identify potential problem gambling indicators and, where relevant, reaching out with responsible gaming information or applying account limits.
• Customer support: Using your account information and communication history to resolve queries, complaints, and disputes efficiently.
• Platform improvement: Using aggregated, anonymised analytical data to understand how players use BCHGame and to improve the platform experience for all users.
• Marketing communications: Sending promotional emails or messages about BCHGame offers, new games, or events — but only if you have explicitly opted in to receive marketing from BCHGame. You can withdraw marketing consent at any time.

BCHGame processes your personal data only where we have a valid legal basis for doing so. The following legal bases apply to BCHGame's processing activities:

• Contract performance: Processing that is necessary to provide you with the BCHGame service you have registered for — including operating your account, processing bets, and handling deposits and withdrawals.
• Legal obligation: Processing required to comply with applicable laws — including identity verification, age verification, and anti-money laundering requirements.
• Legitimate interests: Processing for BCHGame's legitimate business interests where these are not overridden by your rights — including fraud prevention, security monitoring, and platform analytics.
• Consent: Processing activities that require your explicit agreement — primarily marketing communications. Where BCHGame relies on consent, you have the right to withdraw it at any time.

BCHGame does not sell, rent, or trade your personal information. We do share certain data with carefully selected third parties, but only for the specific purposes described below and only to the extent necessary for those purposes:

• Payment service providers: BCHGame shares the payment information necessary to process your deposits and withdrawals with providers such as Easypaisa, JazzCash, NayaPay, SadaPay, and card processing networks. These providers are contractually bound to handle your data securely and only for payment processing purposes.
• Identity verification services: Where required for Know Your Customer (KYC) compliance, BCHGame may share your identity documents with specialist verification providers who confirm your identity and age.
• Game content providers: Third-party game studios whose games are available on BCHGame may receive limited session data necessary to operate the game experience. They do not receive your full personal profile.
• Fraud prevention and security services: BCHGame uses third-party tools that analyse technical data (such as IP addresses and device fingerprints) to detect fraud and suspicious activity. These tools do not receive your full personal details.
• Legal and regulatory authorities: BCHGame will disclose personal data to law enforcement, regulatory bodies, or other authorities where required by law or where BCHGame has a good-faith belief that disclosure is necessary to prevent a crime, protect BCHGame's legal rights, or protect the safety of any person.
• Business transfers: In the event that BCHGame undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer in advance.

All third parties who receive personal data from BCHGame are required to maintain appropriate technical and organisational security measures and to use the data only for the purposes for which it was shared.

BCHGame uses cookies and similar tracking technologies to operate the platform, improve your experience, and for security purposes. A cookie is a small text file placed on your device when you visit BCHGame. Here is how BCHGame uses cookies:

• Essential cookies: These are necessary for the BCHGame platform to function. They maintain your login session, remember your bet slip contents, and ensure security features operate correctly. You cannot opt out of essential cookies without ceasing to use BCHGame.
• Functional cookies: These remember your preferences on BCHGame — such as your preferred language, display settings, and recently viewed games — to improve your experience on return visits.
• Analytics cookies: BCHGame uses anonymised analytics data to understand how players navigate the platform, which features are most used, and where improvements can be made. This data does not personally identify you.
• Security cookies: These help BCHGame detect and prevent fraudulent account activity and protect the integrity of the platform.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the BCHGame platform. BCHGame does not use third-party advertising cookies or behavioural tracking cookies for retargeting.

BCHGame takes data security seriously and has implemented appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. Our security measures include:

• TLS encryption: All data transmitted between your device and BCHGame's servers is encrypted using Transport Layer Security (TLS). Any data you submit — login credentials, personal details, payment information — is protected in transit.
• Encryption at rest: Sensitive personal data stored on BCHGame's servers is encrypted at rest using industry-standard encryption protocols.
• Access controls: BCHGame operates strict role-based access controls. Only staff members with a specific, documented need to access your data are permitted to do so. Access is logged and regularly audited.
• Secure password storage: BCHGame never stores your password in plain text. Passwords are hashed using strong cryptographic algorithms before storage.
• Two-factor authentication: BCHGame offers optional two-factor authentication on your account for an additional layer of protection.
• Regular security assessments: BCHGame's platform undergoes periodic security reviews and vulnerability assessments to identify and address potential weaknesses.

BCHGame retains personal data for as long as is necessary for the purposes for which it was collected, and as required by applicable legal and regulatory obligations. The following retention principles apply:

• Active accounts: While your BCHGame account is active, we retain all personal data associated with it as necessary to provide you with the service and to comply with our legal obligations.
• Closed accounts: Following the closure of a BCHGame account — whether at your request or by BCHGame — we retain account records, transaction history, and identity documentation for a minimum period of five years to meet anti-money laundering and regulatory recordkeeping requirements.
• Marketing data: If you have opted out of marketing communications, we retain a record of your opt-out to ensure we do not contact you again. This record is kept indefinitely to honour your preference.
• Support communications: Customer support records are retained for three years from the date of the last interaction to assist with any recurring issues or disputes.
• Technical logs: Server logs and security logs are typically retained for 12 months and then deleted unless specific records need to be preserved for an ongoing investigation.

Once the retention period for any category of data has expired, BCHGame permanently deletes or irreversibly anonymises that data.

BCHGame recognises and respects the following rights that you have in relation to your personal data. To exercise any of these rights, contact BCHGame at support@bchgame.bet with your request and we will respond within 30 days:

BCHGame's platform is strictly for adults aged 18 years and above. BCHGame does not knowingly collect personal data from individuals under the age of 18. If BCHGame becomes aware that personal data has been collected from an individual under 18, the relevant account will be closed immediately and the data deleted, subject to any applicable legal retention requirements.

If you are a parent or guardian and believe that a minor has created a BCHGame account, please contact us immediately at support@bchgame.bet so that we can investigate and take appropriate action without delay.

The BCHGame platform may, from time to time, display information about third-party services or contain links to external websites in informational content. BCHGame has no control over the privacy practices or content of those external websites and is not responsible for their privacy policies or data practices.

BCHGame recommends that you review the privacy policy of any external website you visit. The fact that a link or reference appears on BCHGame does not constitute an endorsement of that website's privacy practices by BCHGame.

BCHGame may store or process personal data on servers located outside Pakistan. Where this occurs, BCHGame ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this policy.

Transfers to third-party service providers (such as cloud infrastructure providers or fraud prevention services) are governed by contractual agreements that require those providers to maintain data protection standards consistent with BCHGame's obligations under this Privacy Policy.

By registering with BCHGame and using our services, you acknowledge and consent to your personal data being transferred to and processed in jurisdictions outside Pakistan where BCHGame's operational or technology partners are located.

BCHGame may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, legal requirements, or regulatory guidance. When we make material changes, we will notify all registered BCHGame players by email and display a prominent notice on the platform before the changes take effect.

The "Last updated" date at the top of this page always reflects when this Privacy Policy was most recently revised. BCHGame encourages you to review this policy periodically so you remain fully informed about how your data is being handled. Your continued use of BCHGame following notification of any update constitutes your acceptance of the revised policy.

If at any point you disagree with the updated Privacy Policy, you have the right to close your BCHGame account. Any real-money balance in your account will be returned to you via your registered payment method in accordance with BCHGame's withdrawal procedures.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how BCHGame has handled your personal information, please contact us using the details below. We will acknowledge your request within three business days and provide a full response within 30 days.

BCHGame also provides additional information about your rights and account controls on our Responsible Gaming page, including tools that let you manage how your gaming data is used for responsible gaming monitoring purposes.